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1 How-to-Guide: Middleware Settings for Download of IPC Configuration (KB) Data from R/3 to CRM System Applies to: The IPC (Internet Pricing and Configurator). For more information, visit the Customer Relationship Management homepage. Summary This document is an accelerator for Consultants using the IPC in a CRM Enterprise or Internet Sales project. It may also be useful for SRM or other IPC scenarios (e.g.

CRM Sales, Internet Sales, E-Commerce etc.). It provides an end-to-end guide to the middleware table settings, event registrations and allied customizing required to download Knowledgebase data from an R/3 system to a CRM system. (This is not an official SAP document.) Author: Tapan Jain Company: SAP Labs India Pvt Ltd Created on: 15 June 2009 Author Bio Tapan Jain began his career with SAP in 2006 as a Development Specialist. In his current capacity as a member of Product Lifecycle Management Development team (SAP PLM), his responsibilities include solving product bugs, facilitating problem resolution for customers, escalation handling, war room problem resolution and providing technical and functional consultancy to customers & SAP Consultants across the globe. Tapan has been a Speaker & delivered 6 hrs of Theory & Hands-on Lecture Sessions on SAP NetWeaver topics Composite Application Framework & Composite Environment during SAP TechEd He has also successfully played the role of a Track Manager for various tracks during SAP TechEd Tapan has worked, and currently holds expertise, in Logistics Variant Configuration, Internet Pricing & Configurator, CRM Middleware, and Sales & Distribution (SD) module SAP AG This is not an official SAP document 1 2 Table of Contents R/3 to CRM Download.3 I. Define RFC Destinations in R/3 System.3 II. Maintaining Table CRMPAROLTP.4 III.

Activating Event Control.5 IV. Register Event Handler in R/3 System.5 V. Register Consumers in R/3 System.6 VI. How to Perform Request Download.7 VII.

How to Perform Initial Download for Knowledge Base.8 VIII. How to Study BDoc Messages of type Configuration.9 Related Content.12 Copyright SAP AG This is not an official SAP document 2 3 R/3 to CRM Download Communication between the systems is based on the RFC interface and Remote Function Calls (RFCs) manage the communication process, parameter transfer and error handling between different systems. To set up this functionality for your systems, you need to define RFC destinations in your system landscape. Define RFC Destinations in R/3 System 1. To define an RFC destination in the SAP R/3 system, access the activity using Transaction SM59 2. Choose Create 3. Create a New RFC Destination with Connection Type 3 (ABAP Connection) 4.

In the RFC Destination put the Logical system name of the CRM System (Q5CCLNT505 in this case clnt) 2009 SAP AG This is not an official SAP document 3 4 II. Maintaining Table CRMPAROLTP The data flow between the R/3 system and the CRM system requires that the CRM release is declared in the R/3 system. Go to Transaction SM30 2.

Enter the table name as CRMPAROLTP 3. Choose Maintain 4. Choose New Entries 5. Maintain the following entries Field name Description User action and values Parameter Name CRM_RELEASE Param.Value e.g Choose SAVE 2009 SAP AG This is not an official SAP document 4 5 III. Activating Event Control The activation of the event control is a prerequisite for the replication of data from the R/3 system to the CRM system.

You need to maintain following setting in the Table TBE11 IV. Register Event Handler in R/3 System To enable the delta download of knowledge bases for the Configuration Engine in CRM, you have to register or change an event. You register the event handler using table TBE31 and indicate it as follows: EVENT LAND APPLK FUNCT BC-MID CRS_SCE_COLLECT_DATA_CHANGE Go to SE16 and check if the entry exists it is there. If not please add it SAP AG This is not an official SAP document 5 6 V.

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Register Consumers in R/3 System You register a new Consumer by maintaining the tables CRMCONSUM & CRMRFCPAR in your R/3 System. The table CRMCONSUM contains the consumers (applications) that are to receive data from the R/3 system. The parameters in CRMRFCPAR table indicate the RFC destinations which receive data. The required parameters include, for example: consumer, client, object name, and download type.

Register the CRM System as the consumer in CRMCONSUM Table in the R/3 System. In the table CRMCONSUM specify the consumers: CONSUMER AKTIV TEXT Q_PREFIX CRM X CRM R3A In the table CRMRFCPAR specify the Consumer name, Object name, RFC Destination of CRM System, Download Type, USE_IN_Q & SEND_XML parameters The adapter object for configuration master data is SCE. Enter X in the USE IN Q field to enable the use of buffers. Enter X in the SEND_XML field to send the data in XML Mode. Put RFC Destination name of the destination system (CRM in this case). Download type * handles all types of download.